Privacy Policy

This Privacy Policy explains how Alpha Field Service Web (“AFS Web”) handles information when people visit the AFS Web product site, create an account, build or manage a website, purchase a subscription, connect a domain or supported integration, request support, or otherwise use the platform.

We may process account information such as name, email address, authentication details, organization identity, account role, subscription status, support history, and security-related account metadata.

We may process business website content such as company details, services, service areas, project descriptions, photos, logos, promotions, products, articles, form configuration, domain names, analytics identifiers, SEO settings, and other content you choose to add.

Payment card details are handled by Stripe. AFS Web may receive billing identifiers, subscription status, invoice details, payment-method summaries such as card brand/last four digits, and related billing events, but does not need to store full card numbers.

We use information to authenticate users; create and operate customer workspaces; build, host, publish, secure, and route websites; process subscriptions; provide SEO and AI-assisted features; enforce plan limits; prevent abuse; troubleshoot errors; provide support; and improve platform reliability and usability.

When you use AI-assisted generation features, relevant prompts and business context may be sent to the platform’s AI-processing services to generate requested content. Avoid entering confidential customer information that is not necessary for the requested generation task.

AFS Web may rely on service providers for payment processing, hosting, authentication, content delivery, domain routing and SSL, email delivery, analytics, and AI processing. These providers process information as needed to deliver their services.

If you choose to connect an optional external service, information may also be exchanged with that provider according to the connection you authorize and that provider’s policies.

Customer-published websites may use browser storage, cookies, analytics tools, Meta/Google tags, embedded forms, or other identifiers depending on the settings chosen by the customer. Each customer is responsible for configuring any notices or consent mechanisms required for its visitors and jurisdictions.

We do not sell customer conversation or account data to advertisers. Information may be shared with service providers acting on our behalf, when you direct us to connect an integration, in connection with a business transaction, or when reasonably necessary to comply with law, enforce agreements, or protect rights and security.

We retain account and service information for as long as reasonably necessary to operate the account, provide the service, maintain billing and security records, resolve disputes, meet legal obligations, and support restoration of paused websites. Retention periods may differ by record type and provider.

AFS Web uses access controls and other technical and organizational safeguards intended to protect customer accounts and tenant data. No internet-based service can guarantee absolute security, so customers should also use strong passwords and protect account access.

You can update supported account and website information within AFS Web, manage payment methods through Stripe, and cancel supported subscriptions from Account Settings. For access, correction, deletion, ownership-transfer, or privacy questions that cannot be completed in-product, contact support through the Help Center.

AFS Web is a business software product and is not directed to children. It is not intended for use by individuals who cannot lawfully enter a business service agreement.

We may update this Privacy Policy as the service evolves. The effective date above shows the latest revision.

Privacy and data questions can be submitted through the AFS Web Help Center.