Terms of Service

These Terms govern access to Alpha Field Service Web (“AFS Web”), including its website builder, SEO tools, hosting, AI-assisted generation, domain tools, account dashboard, and related services. By creating an account, starting a trial, purchasing a subscription, or using AFS Web, you agree to these Terms.

You must be able to enter a binding agreement for yourself or the business you represent. You are responsible for keeping your login credentials secure and for activity performed through your account.

You are responsible for the accuracy, legality, rights, and permissions associated with the business information, photos, logos, customer-facing claims, promotions, services, projects, tracking IDs, embedded forms, and other content you provide or publish.

You may not use AFS Web to publish unlawful, deceptive, infringing, malicious, abusive, or unauthorized content; interfere with the service; attempt to access another customer’s workspace; or use the platform in a way that violates applicable law or third-party rights.

AFS Web may use automated and AI-assisted systems to draft copy, metadata, page structures, image context, service-area content, project content, and other materials. Generated content is a draft aid and should be reviewed for accuracy before publication.

SEO tools, technical scores, recommendations, sitemap generation, structured data, and optimization features are designed to improve technical readiness. AFS Web does not guarantee search-engine placement, traffic, leads, revenue, or a specific ranking.

Paid plans are billed through Stripe using the plan, billing interval, price, discount, and renewal terms shown before checkout. Monthly plans renew monthly and annual plans renew annually unless canceled or otherwise changed.

Annual promotional pricing may apply to the initial annual period while renewal pricing may differ as disclosed in the pricing and checkout flow. Taxes, if applicable, may be added by the payment provider.

Some AFS Web access may be included with an eligible Alpha Field Service CRM subscription. Included access depends on the linked CRM entitlement and may change if that CRM subscription changes or ends.

Customers can manage supported plan changes from AFS Web. Upgrades may take effect immediately with Stripe-calculated proration. Downgrades may be scheduled for the end of the current paid period. Where AFS offers an annual-to-monthly conversion refund, the platform verifies paid annual value before issuing only the eligible unused portion.

Standard cancellation is scheduled for the end of the current paid billing period. Access remains available through the paid-through date and the subscription will not renew after that date. A customer may restore renewal before cancellation becomes effective where supported.

Except where AFS Web expressly offers a refund in the product, where a payment was made in error, or where a refund is required by law, payments are generally non-refundable once the applicable service period has begun.

Trials may be time-limited, feature-limited, generation-limited, or offered through a trial code. Trial eligibility and duration are shown in the product. AFS may end or limit abusive, duplicate, or unauthorized trial use.

AI and generation features may include monthly usage credits or protective limits. Limits are displayed in the product and may vary by plan.

You remain responsible for ownership and renewal of domains purchased from third-party registrars. AFS Web may provide DNS guidance, automated connection tooling, Cloudflare-based routing/SSL, redirects, or other domain services, but registrar availability and external DNS propagation are outside AFS Web’s direct control.

AFS Web relies on third-party infrastructure and services, including payment, hosting, authentication, analytics, domain, and AI providers. Availability may occasionally be affected by those providers.

You retain responsibility for and rights in the business content you submit, subject to any rights held by third parties. You grant AFS Web the limited rights necessary to host, process, transform, display, and deliver that content to operate the service.

When paid access ends, the public website may be paused while saved website content remains stored for a period determined by AFS Web’s operational and retention practices. Reactivation may restore the saved workspace where it remains available.

AFS Web is provided on an “as available” basis. We work to provide reliable service but do not promise uninterrupted or error-free operation. Features may be changed, improved, deprecated, or replaced as the product evolves.

To the maximum extent permitted by law, AFS Web disclaims implied warranties that are not expressly stated in these Terms.

To the maximum extent permitted by applicable law, AFS Web will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, lost search ranking, or lost data arising from use of the service. Any aggregate liability will be limited to amounts paid for AFS Web during the twelve months preceding the event giving rise to the claim, unless applicable law requires otherwise.

AFS Web may suspend or restrict access when reasonably necessary to protect the platform, other customers, third parties, payment integrity, or legal compliance. Customers may stop renewing through the cancellation controls described above.

We may update these Terms as the service changes. Material changes will be reflected by an updated effective date and, when appropriate, an in-product notice.

Questions about these Terms or an account can be submitted through the AFS Web Help Center.